FAQ

An e-Invoice is a digital record of a transactional exchange between a seller (supplier) and a purchaser (buyer), which goes through Inner Revenue Board of Malaysia (IRBM) MyInvois System for validation and recordkeeping.

E-Invoice contains all the details of an invoice along with a Unique Identification Number (UIN), that is generated by the government system after proper verification of the core fields like Business Registration Number, Tax Identification Number, Individual Identity Number, etc. and QR code, which enables online validation of the e-Invoice.

IRBM will ensure that the MyInvois System is compliant to and certified by the ISO/IEC 27001 Information Security Management System (ISMS) and ISO 22301 Business Continuity Management System (BCMS) Audit Certification.

No. There is no change to our invoicing process. You will continue to receive and pay for the invoice as usual. e-Invoice is the supporting document required by the IRBM for your tax deduction purposes.

• At Melaleuca retail store: Please inform the cashier of your request when checking out at the retail store counter.
• At Melaleuca Web store / mobile apps: After your order has been paid and shipped, please call our Customer Service for assistance within the same month of your order placed.

If you need an e-Invoice but forgot to request one, please call our Customer Service for assistance within the same month of your order placed. If the order is not within the same month, please refer to “Can I request e-Invoice for my previous month’s/months' purchases?” Q&A.

Unfortunately, no. According to the E-Invoice Specific Guideline issued by IRBM, the request for the issuance of e-Invoice should be made by the buyer within the month of transaction.

No, there will be no change in the invoice number. However, the buyer and seller will get an e-Invoice with a Unique Identifier Number once IRBM validates the invoice.

After your order is processed and you have provided all accurate information, the e-Invoice can be validated successfully by the MyInvois system within seconds. You will receive the e-Invoice after this from the cashier or it’ll be available at your web account.

Please contact our Business Development team at [email protected] / 1800 182 182 to validate your personal information or for assistance.